Terms & Conditions

The use of this website and the purchase of products in the store is subject to the following terms and conditions.

1. Intellectual and industrial property

All texts, images and videos reproduced or represented on the website www.debarro.pt are the exclusive property of DeBarro and, as such, strictly reserved to DeBarro, protected under copyright law, as well as intellectual property rights, in relation to third parties.

Any reproduction or representation, in whole or in part, of the website www.debarro.pt, or of all or part of the elements included therein, is prohibited without due authorization.

The reproduction or representation of all or part of any registered distinctive signs is strictly prohibited without due authorization.

2. Products and Prices

Our products are 100% handmade. Each piece is unique and may contain small marks from the manual process, variations between the actual size and color and the advertised one. The images shown are for illustrative purposes only and may differ from the actual product.

Our products are not waterproof and are recommended for use indoors.

Prices are in Euros with 23% VAT included, to which the cost of shipping will be added.

Product prices, specifications and quantities are subject to change without prior notice.

3. Orders and Payments

We ship our products worldwide. If your destination is not listed at checkout, please contact us. Alternatively, orders can be collected from our location by appointment.

After confirming and paying for the order, an email will be sent to the registered address with the order details, followed by another email with the invoice.

You have one day to complete the payment, otherwise the order will be automatically cancelled. You can select the payment method you prefer from the available options.

If an order cannot be fulfilled in part or in full, the customer will be contacted.

The order will be processed within a maximum of two business days after payment, except for customized or made to order products.

The customer will receive an email when the order is in transit, where they can track its progress.

If you wish to collect the order from our address, you have 3 business days, by appointment.

4. Shipping and Delivery Costs

The shipping cost is calculated automatically based on the weight of the products, destination and the total value of the order.

We are not responsible for any customs and import duties and fees that may apply to international sales.

Some items, due to their size, weight or shape, cannot benefit from free delivery.

The estimated delivery time is 2 to 10 business days depending on the destination. Delivery times may be affected at certain times of the year, so we have no control over any delays in deliveries.

5. Cancellations

The customer may cancel the order, as long as it has not yet been processed. Personalized and made to order products and gift cards are excluded.

We reserve the right to cancel orders in cases of stock shortage, unavailability of the item, inconsistency in the data, or other reasons.

6. Exchanges and Returns

You may return your order, in whole or in part, within 14 days of delivery. Personalized or made to order products and gift cards cannot be returned.

To do so, you must send an email to info@debarro.pt, indicating the order number and tax identification number or name of the sender.

Once the returned order has been assessed to be in good condition, the refund will be processed within a maximum of 14 days. The original shipping costs are non-refundable.

We reserve the right not to accept returns of products that have undergone any type of use, transformation, damage and/or are missing the original packaging/accessories/complements.

If you receive a damaged order, you must notify us on the day of delivery, sending evidence of the damaged products. The exchange or return will be assessed after receipt and confirmation of the condition of the products.

7. Limitation of liability

We make every effort to ensure that the information presented is free from typographical errors and, whenever these occur, we will correct them.

The photographs presented on the website are merely illustrative. We recommend that you consult the product characteristics, or contact us for more detailed information.

8. Dispute Arbitration Centers

In the event of a dispute, the consumer may resort to an Alternative Dispute Resolution Entity.

More information at 'Consumer Portal' – www.consumidor.pt

9. Applicable law and competent jurisdiction

These Terms and Conditions for online purchases on the website www.debarro.pt are governed by applicable Portuguese legislation.

More information

These Terms and Conditions, which you should read carefully, may be changed, considering that the changes come into force from the date of their publication.