Shipping & Returns
Shipping Areas
We ship worldwide. If your region is not available during checkout, please contact us.
Delivery Times
| Portugal | Europe | North America | Other Regions |
| 2 days | 2 to 5 days | 2 to 3 days | 3 to 9 days |
Delivery times are estimated and may be affected during certain periods of the year.
Shipping Costs
The shipping cost is calculated automatically based on the weight of the products, destination and the total value of the order.
Delivery is free in Portugal and Spain on eligible orders over €100, and free in Europe on eligible orders over €250.
Alternatively, you can collect your order free of charge from our address, by apointment.
Order Tracking
You will receive a tracking number once your order has been shipped.
Returns
Return Period
You can return your order within 14 days of delivery.
Eligibility
Products must be in their original condition, with all accessories and packaging intact.
Personalized or made to order products cannot be returned.
Process
Contact us to start the process of returning your order.
Return shipping costs are your responsibility.
Refunds
Refunds are processed within 14 days after we receive your returned order.
Original shipping costs are non-refundable.
Exchanges
Follow the return process and place a new order.
Lost/Damaged Orders
Please contact us if your order was lost or damaged during shipping.
For more details, please see our full policies or contact us.